Frequently Asked Questions

Your Questions, Answered

Find answers to the most common queries about our products, process, and dropship services - all in one place. Still need help? Contact us.

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FAQ

If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you within 24-48 hours!

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  • General Q&A
  • Shipping, Returns & Refunds Policy
  • Design & Technical

Need Help?

If you have an issue or question that requires immediate assistance, you can drop us an email and we will get back to you within 24-48 hours!

General Q&A

Our program allows you to launch and sell your own branded tea and coffee online without worrying about holding inventory, packaging, or logistics. You focus on selling - we handle storage, packing, and shipping directly to your customers.

There are no joining fees, no recurring fees, and no hidden costs. You only pay for the products you order and any optional value-added services like label design or website setup.

You decide the retail price of your products, and the profit you earn is the difference between your selling price and the product cost from us. The more effectively you market your brand and build customer loyalty, the more you’ll earn. This isn’t a get-rich-quick program — it’s an opportunity to start with little to no upfront investment and grow your business organically. Over time, recurring customers and steady sales are what lead to long-term growth and profits.

No. There is no inventory risk. All products are stored in our fulfilment centre and shipped directly to your customers on demand.

You’ll have access to our expertly curated range of teas, coffees, and beverage essentials. We continuously update our catalog to provide premium products your customers will love.

When a customer places an order through your online store / sales channel, we pick, pack, and ship it directly under your brand name. You don’t need to worry about holding inventory, shipping, or logistics.

Absolutely! Whether you’re starting your first business, looking for a side hustle, or expanding an existing brand, our program is designed to be simple, affordable, and low-risk.

Yes! Our products can be listed on any online or offline sales channel you use. We ensure seamless fulfilment regardless of where your orders come from.

Once you’re onboarded, choose your products, and submit your label designs, you can list your first items immediately. Most partners are ready to sell within a few days.

Yes! We offer optional value-added services (at additional cost) including Website Design & Setup, eBay Store Branding, Tea / Coffee Label Design Services and Marketing Blueprints to help you launch and grow your business effectively.

Explore our range of value-added services - click here.

Shipping, Returns & Refunds Policy

All shipping, returns, and refund policies are managed according to our current guidelines. For the most accurate and up-to-date Shipping Policy, please click here & for Return & Refund Policy click here

Currently, our dropship program serves partners in the UK.

By joining this program, you agree to the Dropship Terms & Conditions

Design & Technical

Yes! This program is designed to give you the opportunity to build your own brand. Every order is dispatched to your customers under your brand, with your labels attached. Please note that labels are a must — orders cannot be dispatched without them.

No problem at all - you don’t need design experience to join our program. If you need help, our team can create professional labels for you at an affordable, optional cost. See the complete range of our Value Added Services: Click Here

Perfect! Just send us your label artwork, and we’ll use it for all packaging.

To ensure your labels meet our production requirements, please follow the label specifications provided in our guidelines. For the most up-to-date information, click here

Yes! We offer optional value-added services (at additional cost) including Website Design & Setup, eBay Store Branding, Tea / Coffee Label Design Services and Marketing Blueprints to help you launch and grow your business effectively. See the complete range of our Value Added Services: Click Here

Still need help? Contact Support

Value Added Services